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March 17, 2020

To our valued Practice Members:

I hope this reaches you happy and healthy and feeling positive about life! These are unprecedented times and we thought that we should reach out to you to 1) see if you are ok, 2) answer some questions about COVID-19, and 3) let you know what we are doing in the office to keep your health our #1 priority.  I apologize for the delay in getting this to you but the information is overwhelming and changes day to day as you all know. We know that your adjustments are a priority to you and we want to make sure that we can safely continue your care with as much peace of mind as possible. This office will remain open to serve you for as long as we are able and until further notice our hours of operation will remain the same.

First of all, if you have any questions or concerns, please do not hesitate to contact me, Dr. Jeff, either by phone/text (403-606-8754) or email ( I will always be here for you and will always keep your health and safety my main concern. If you have questions about the Corona Virus or anything else, I will get back to you the same day.  As well, if you have self isolated, we would like to know.  Please know that we are here for you if you need us.  Do you need food, supplies, a dog walked, or just a phone call to chat?  Please let us know how we can help.  And if any of you are feeling overly stressed about the current situation please let us know so that we can be here for you or get you help if you need it.  We can physically distance ourselves but we should not be socially distancing ourselves.  Please keep in touch with friends, family, or us!

The information regarding the COVID 19 outbreak is ever changing. If you have general concerns or are wondering about preventive measures please refer to Alberta Health Services (AHS). All indications are that the majority of cases are showing mild flu-like symptoms. However, there is a more vulnerable segment of the population that, when contracting the virus, are showing severe reactions. This population includes the elderly and the immunocompromised. It is this population that is most concerning and these are the people that we need to protect. Please think about these people when making your day to day decisions about where to go and what to do. Even though the likelihood of you contracting the virus is very low at this point, we must remain conscientious.

As always, and even more so now, I recommend that you be diligent about your lifestyle. Along with washing your hands and social distancing, do the things that keep you healthy: Eat well (including getting enough Vitamin D and C), exercise often and stay active, get plenty of sleep and decrease your stress levels (turn off the TV and social media!), avoid sugar and junk food, and keep you nerve system healthy (get adjusted). Right now, a positive mental attitude is of utmost importance. Please know that I am not saying that these things will prevent the spread of the virus; these are the things that I recommend to stay healthy regardless of the situation.  And, as you know, these are the things I do to stay healthy.

We have had a few inquiries about what we are doing in the office in response to the current situation. Let me begin by letting you all know that, personally, I am not worried about this virus. I am a “young” healthy individual that takes my health seriously (I do the right things to keep me healthy and have a strong immune system), as are most of you. I am not worried about contracting the virus; the impact on my health will be minimal.  However, your health and safety are our top priority and I am personally taking measures to protect my patients by practicing immaculate personal hygiene as well as distancing myself from recent travellers and the more vulnerable people. I do understand that some of you have concerns and I want to make sure that your needs are being met at the office.

What we will be doing at the office during this situation:

  • We will be asking patients who have travelled to (or have come into contact with people with acute respiratory illness who have recently traveled to) mainland China, Hong Kong, Singapore, Iran, South Korea, Japan, or Italy in the last two weeks to please not come to the office until the two week period is over and no symptoms are present
  • We will be asking any patients that are experiencing fever, cough, and/or nausea to reschedule your appointment until the symptoms are resolved
  • We have plenty of hand sanitizer and soap available for you to wash your hands before and after your adjustment
  • We will be sanitizing the tables more frequently (sanitizer will be made available to all patients who wish to personally sanitize the table before their adjustment)
  • Dr. Jeff has hand sanitizer that he will be using throughout the day
  • If you have any concerns about getting adjusted in the office but are not sick or have not travelled, please let us know. We are here for you as well and will do whatever it takes to make sure that you can get your adjustment. To this end, we will make the private adjusting table available in the back room which will be fully sanitized before and after your adjustment.  Dr. Jeff also has gloves if you wish to be adjusted with gloves.
  • We will allow you to wait in your vehicle if you have concerns about waiting in the open area. Tawnia will text you when it’s your turn.
  • Dr. Jeff will be available after adjusting hours to accommodate anyone who wishes to be adjusted privately (within reason). He is also available to do house calls in an emergency.
  • We are considering having “one on one” adjusting times (only one person in the office at a time) during the week for at risk people or people that would prefer to be adjusted without others in the office.  Again, the tables will be fully sanitized before and after your adjustment.

On a final note, let’s all stay calm. There is a lot of panic and fear out there right now; it is natural to fear the unknown. Fear can be debilitating and can act as an immunosuppressant. The worst thing to do right now is succumb to fear.  Please be diligent about personal hygiene and social distancing.  We will get through this and you will be so happy that you have been making your health a priority. Again, I am always here for you and will make myself available if you need me in any way. We will get through this together.

God Keep and Bless us All,

Dr. Jeff with Tawnia, Kelsey, and David

PS, we fully respect your decision to continue getting adjusted or to postpone getting adjusted.  We will re-book you in the future when this is over to continue your care.  In the meantime, we are still here for you to answer your questions and support you through these uncertain times.